Our guarantee
If we are unable to deliver your coins for any reason, you are entitled to a full refund — no questions asked. Your money is safe with HSCoin.
When you get a full refund
- We cannot complete delivery within a reasonable time.
- You cancel before delivery has started.
- A technical or stock issue prevents us from fulfilling your order.
When orders are non-refundable
- Coins have been delivered and confirmed received in-game.
- You provided an incorrect username and the coins were delivered as instructed.
- Loss results from ignoring our delivery safety instructions.
How to request a refund
Open a ticket on our Discord or email [email protected] with your order ID. Most refund requests are reviewed within a few hours.
Processing time
Approved refunds are issued to your original payment method. Depending on the provider, funds typically arrive within 1–5 business days.
Chargebacks
Please contact us before opening a payment dispute — we can almost always resolve issues faster directly. Fraudulent chargebacks on delivered orders may result in a permanent ban from our service.